Store Policy

KROSSFORD Enterprises operates from Punjab, Pakistan, serving domestic and international B2B and B2C customers.

Orders, custom requests, and wholesale inquiries are handled through individual enquiries and quotations rather than an automated online checkout. Product specifications, quantities, pricing, and timelines are confirmed in writing before an order is accepted.

Prices, currency, payment methods, required deposits, and balance terms are confirmed for each relevant transaction before commitment.

Payment arrangements and terms are tailored to the specific order agreement.

Specifications, customization details, and production arrangements for custom or made-to-order products must be agreed upon before production commences.

Applicable mandatory legal rights and protections for defective or non-conforming goods remain fully preserved.

Production uses a combination of KROSSFORD's own facilities and independent manufacturing partners. Timelines vary depending on product complexity, customization level, and order volume.

International delivery is limited to destinations where courier coverage and logistics requirements can be confirmed. Please refer to our Shipping Policy for detailed information.

If a product arrives faulty, damaged, incorrect, or non-conforming, customers should contact KROSSFORD through the website's Contact Us page.

Any applicable statutory rights and remedies remain unaffected by these terms.

Cancellations, return requests, and refund enquiries are handled according to agreed order terms and applicable law.

Please refer to our Returns & Refunds policy for detailed procedures and conditions.

For any questions or support needs, please reach out to our team through the website's Contact Us page.

Enquiries are reviewed and responses are provided as reasonably practicable. Response times may vary depending on enquiry volume and operational requirements.