Shipping Policy

Processing Time: 7-10 Days - Production, Quality Check & Packing.

Retail Orders (1 Piece): 7-10 Days Processing + DHL Delivery.

Wholesale Orders (50+ Units): Processing time will be confirmed in written quotation before order confirmation. Depends on quantity & customization.

KROSSFORD uses a combination of its own facilities and independent manufacturing partners, so exact production timelines depend on the specific product and current workload.

Actual processing estimates will be communicated before order confirmation or production commencement.

KROSSFORD initially accepts orders for selected domestic and international destinations where courier coverage, delivery feasibility, and applicable requirements can reasonably be confirmed.

We do not promise delivery to every country, and we do not list specific countries as approved destinations without verified evidence.

Total Delivery Time: 18-24 Days = Processing: 7-10 Days + DHL Delivery: 7-10 Working Days.

We aim to deliver earlier than estimated.

Delivery estimates depend on the destination, courier service, processing time, and customs procedures.

Delivery dates are estimates and are not guaranteed unless explicitly agreed in writing for a specific transaction.

Shipping costs are calculated according to the following factors:

• Destination.
• Shipment weight and dimensions.
• Delivery method.
• Packaging requirements.
• Insurance, where applicable.
• Remote-area surcharges and other known logistical costs.

Customers (Retail) and buyers (Wholesale) must receive the applicable shipping quotation and known additional charges before order confirmation or final payment. We do not promise that every possible future charge can be predicted in advance.

International shipments may be subject to customs duties, import taxes, clearance fees, and other destination-related charges.

Responsibility for these charges must follow applicable law and the delivery arrangement agreed with the customer (Retail) / buyer (Wholesale). We do not state that buyers are always responsible for every tax, nor do we attempt to exclude KROSSFORD's own statutory tax obligations.

Ships via DHL Express - Tracking Provided.

Tracking details will be shared when provided by the selected courier.

KROSSFORD will communicate material shipment updates and provide reasonable tracking assistance to customers and buyers.

For any tracking help, WhatsApp us: +92303 0006759

Customs inspections, courier disruptions, incorrect addresses, and unforeseen circumstances can affect estimated delivery times.

KROSSFORD will communicate known delays and assist with reasonable resolution efforts.

Nothing in this policy excludes or limits KROSSFORD's responsibilities under applicable law, including responsibilities arising from errors attributable to KROSSFORD.

KROSSFORD may decline an order before dispatch if shipping availability, legal requirements, or reasonable shipping costs cannot be confirmed.

Failed delivery, refused shipments, and unpaid destination charges must be handled according to agreed order terms and applicable law. We do not declare all failed deliveries automatically non-refundable.

Retail (1 Piece): Ships via DHL Express. Retail: 100% Secure Advance Payment.

Wholesale (50+ Units): Production timelines, packaging, shipping costs, insurance, customs responsibilities, and delivery arrangements will be confirmed in a written quotation or purchase order before accepting business orders.

Wholesale Payment: 50% Advance - 50% Before Dispatch.

Commercial terms may vary according to the specific wholesale or bulk order.