Returns & Guarantee Policy
Last Updated: November 2026
1. Quality & Craftsmanship Guarantee
Every Krossford item undergoes rigorous quality inspections. If your order arrives with any manufacturing defect or structural flaw, we will replace or rectify the piece at no additional cost.
2. Standard Item Returns
Non-customized products in unused, original condition with signature packaging may be returned or exchanged within 7 days of delivery. Clients are responsible for return logistics costs unless the item was delivered damaged.
3. Bespoke & Personalized Orders
Custom-engraved, initialed, or specially manufactured wholesale orders are non-refundable once production approval is given, unless there is a confirmed material defect or specification variance.
4. Initiate a Support Request
To request a return or report a craftsmanship concern, please reach out directly through our client concierge team with your order reference.